I am addressing the fact that for the last two years the LTD bus service has increased our prices and decreased our bus service. In other words we are paying more and getting less. And now they want to cut the drivers’ pay and benefits–to what end? I thought LTD was the community’s transit service provider, but it seems more like LTD is in the business of creating grandiose public works projects instead of serving their customers wants, which is decent bus service like we used to get.
The following is taken from a poster displayed prominently all around LL. Bean in Freeport, Maine and also is displayed where I work. I think that Mr. Hamm and other board members need to be reminded just why they are there and why LTD exists:
What is a customer? A customer is the most important person ever in this office … in person or by mail. A
customer is not dependent on us … we are dependent on him. A customer is not an interruption of our work … he is the purpose of it. We are not doing him a favor by serving him … he is doing us a favor by giving us the opportunity to do so.
Judy Young
Eugene